At our brand, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not entirely happy with your order, we offer a straightforward returns policy to facilitate the return of products. This section outlines the eligibility criteria for returns, the timeframes involved, and the procedures to follow for a smooth return process.

Return Eligibility

To be eligible for a return, items must be in their original condition, unworn, and unused, with all tags and packaging intact. We accept returns for the following items:

- Imitation jewellery that has not been worn or damaged.- Sarees that are unwashed and in their original packaging.

Please note that certain items, such as customized or personalized products, are not eligible for return unless they arrive damaged or defective.

Timeframes for Returns

Customers have a period of 14 days from the date of delivery to initiate a return. To ensure a smooth process, please notify us of your intent to return within this timeframe. Once we receive your return request, we will provide you with a return authorization and instructions on how to proceed. After we receive the returned item, we will process your refund within 7-10 business days.

Return Procedures

To initiate a return, please follow these steps:

1. Contact our customer service team via email or phone to request a return authorization.2. Pack the item securely in its original packaging, including all tags and accessories.3. Ship the package to the address provided in the return authorization.4. Keep the shipping receipt as proof of return.

We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.